Privacy policy

Effective Date: 09.10.2025

Amber Trails Transylvania S.R.L. (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Who We Are

  • Company Name: Amber Trails Transylvania S.R.L.
  • Registered Address: Jud. Cluj, Municipiul Cluj-Napoca, Strada Stejarului, Nr. 2, Bl. A, Ap. 5
  • Email: [email protected]
  • Phone: +40 785 147 933
  • Website: www.ambertrails.net

We are a registered company operating in Romania.

2. What Personal Data We Collect

When you interact with our website or services, we may collect the following data:

  • Full name
  • Phone number
  • Email address
  • Billing address

3. How We Collect Your Data

We collect data through:

  • Website contact and booking forms
  • Direct communication via email or phone

Our website uses cookies and similar technologies managed by Booqable. You can manage your cookie preferences via the consent banner.

4. Why We Collect Your Data

We process your personal data for the following purposes:

  • Managing bookings and rental agreements
  • Communicating with you regarding your reservation
  • Providing customer support and road assistance
  • Processing payments and billing
  • Collecting feedback and reviews
  • Sending marketing communications (with your consent)

5. Legal Basis for Processing

We rely on the following legal grounds under the EU General Data Protection Regulation (GDPR):

  • Contractual necessity – to fulfill your booking and rental agreement
  • Legal obligation – for accounting, insurance, and compliance
  • Consent – for marketing communications
  • Legitimate interest – to improve our services and ensure customer safety

6. Data Sharing

We may share your personal data with:

  • Roadside assistance providers
  • Insurance companies (if applicable)
  • Billing software
  • Our rental software provider (Booqable)

All third parties are required to comply with GDPR and ensure the security of your data.

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated above:

  • Booking and billing data: up to 5 years (for legal and accounting purposes)
  • Marketing data: until you withdraw consent
  • Feedback and reviews: retained unless removal is requested

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise these rights, please contact us at [email protected].

9. Data Security

Our website is hosted and secured via Booqable which implements technical and organizational measures to protect your data. We do not use cloud providers outside the EU.

10. Cookies

Our website uses cookies managed by Booqable. You can manage your cookie preferences via the consent banner provided on our site.

11. Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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