Requirements for motorcycle rental

• For all the motorbikes, the minimum age required is 21 years old.
• A valid driving license for the rented vehicle (A2 for KOVE 450 Rally and A for Aprilia Tuareg 660) and passport or identity card will be requested at the pick-up.

What is included in the rental rate of motorcycles

• Unlimited mileage
• Mandatory insurance
• Full fuel tank
• Tool kit
• Medical kit
• Phone holder and charging cables
• Cargo nets and bungees to secure your luggage

Rental Period

A rental day is considered to be 24 hours from the time of rental.

If the number of rental days has been extended with the agreement of both parties compared to the number of days in the contract, upon Return, the difference in payment for the additional days will be calculated and paid.

Pick-up and Return process

• The pick-up and return of the motorcycle, accessories, motorcycle documents and the key are done from Amber Trails Transylvania's location.
• The customer will inspect the motorcycle at pick-up and sign-off the handing over protocol. During the handover process, we ensure careful attention to detail through a specified checklist. This allows us to familiarize customers with the motorbike's settings, included equipment, and important details that contribute to a safe and enjoyable journey.
• Customers are expected to return the motorcycles in a clean condition. This ensures that the vehicle's overall state and any potential damage can be properly assessed. To assist with this, customers will be given recommendations on where to wash the bikes. The taking over protocol will be signed by parties after all contractual obligations have been met.

Late charges

• The grace period for returning the motorcycle, accessories, motorcycle documents and keys is 1 hour. In case of exceeding the period, the customer is obliged to pay the value of one additional rental day – such costs are not covered by the warranty deposit and are due by the customer immediately.
• If the grace period is exceeded by a period longer than 24 hours, Amber Trails Transylvania reserves the right to contact the competent police authorities.
• In case the customer does not arrange the return of the motorcycle to the agreed location, the return proceedings will be organized immediately by Amber Trails Transylvania at the expense of the customer – such costs are not covered by the warranty deposit and are due by the customer immediately.

Fuel policy

Fuel costs are excluded from the rental rate. Amber Trails Transylvania provides all motorcycles with a full tank of fuel, and customers are expected to return the motorcycles refueled to the same level.

Reservation and deposit

• To secure a motorbike rental, with or without additional equipment, a non-refundable prepayment of 30% of the total renting price is required. This amount will be deducted from the total cost at the time of final payment. Customers will receive payment instructions via email upon completing their reservation. Once booked, and completing the pre-payment, the motorbike will be prepared in excellent condition and ready for use.

• The amount of the deposit will be authorised on customer's valid credit card the day of pickup and will be released at the return by Amber Trails Transylvania, at termination of the renting period, on the condition that the vehicle is returned in the same condition as received, as detailed in the handing over protocol. Should the rented vehicle be damaged by the customer during the renting period or requires repairs, Amber Trails Transylvania will retain from the deposit the corresponding amount as cost compensation for covering the damage.

Cancellation and refund policy

The prepayment of 30% of the total renting price is non-refundable.

If you let us know in advance that you cannot make it on the scheduled dates, Amber Trails Transylvania may, at its discretion, offer an alternative date. It is also possible to transfer your reservation to someone else. If you wish to do so, please inform us in advance.

We understand that weather conditions can sometimes be unfavorable for riding. However, please note, that Amber Trails Transylvania can not be held responsible for such situation. No refunds shall be granted due to bad weather. We may offer the option to reschedule your reservation for a later date, subject to availability.

Our goal is to ensure everyone is satisfied, and we will do our utmost to accommodate your needs.

Insurance

All motorcycles rented from Amber Trails Transylvania are equipped with the mandatory insurance (RCA). However, please note that no current vehicle insurance covers damages sustained during off-road riding.

While some rental companies may restrict customers to asphalt due to insurance limitations, we believe in providing the freedom to explore off-road terrain. As a result, we assume full responsibility for any damages incurred while riding off-road, in accordance with our Damage & Repairs Policy.

We encourage all riders to exercise caution and ride responsibly to minimize the risk of damage or injury. If you have any questions regarding coverage, our team is happy to provide further clarification.

Damage and repairs

At Amber Trails Transylvania, we encourage our customers to fully enjoy the adventure of off-road riding. Our motorcycles are built and upgraded for rugged terrain and come equipped with protective features to minimize damage. We understand that minor scratches from trees, bushes, and small falls are a normal part of off-road riding, and we do not charge for these cosmetic marks.

However, if a motorcycle sustains damage that requires replacement parts or professional servicing, the following policy applies:

Damage Requiring Replacement or Repair

• If a part is broken or damaged beyond normal wear and requires replacement, the customer will be responsible for the cost of the part.
• We source parts from trusted providers and will inform the customer with the exact pricing before proceeding.
• If professional servicing is required, the customer will be responsible for the service cost.

Deposit Handling

• If a replacement part is needed, the cost will be deducted from the deposit.
• If the motorcycle requires professional servicing, the deposit will be held until the final service cost is determined.
• If the service cost exceeds the deposit, the customer will be required to pay the remaining balance via bank transfer to Amber Trails Transylvania.
• Once the service is completed, any remaining deposit will be refunded to the renter.

The customer is 100% liable for the following costs:

• Total loss of the motorcycle
• Repairs or recovery required due to water damage to the motorcycle.
• Damage to the motorcycle or third-party property caused intentionally or recklessly by the customer during the rental period.
• Recovery expenses
• The cost of replacing the motorcycle, if lost or stolen.

We aim to be fair and transparent in our damage assessment process. Our goal is to ensure riders have an enjoyable experience without unnecessary charges while maintaining the quality and safety of our motorcycles.

Additional rental equipment

Customer is 100% liable for total loss of these accessories.

Helmets with significant scratches indicate blunt force damage are not safe for further rental use. Similarly, panniers, camelbags, and wetsuits that are irreparably torn, lose their waterproof properties, making them unsuitable for further renting.

Penalties

• In case the customer loses the registration documents of the motorcycle, or the keys, a fee of 100 EUR will apply for each scenario.
• In case the customer returns the motorcycle without a full fuel tank, a refueling fee of 100 EUR will be applied
• Costs listed above are not covered by the deposit and are due by the customer immediately.